Cancellation Policy

4. Cancellations

4.1 When entering into a contract as a consumer (not in the course of conducting business) the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 (“the regulations) allow you to cancel the Contract at any time within 14 days, beginning on the day after you receive written confirmation of our acceptance of your order. However, by placing your order for the Services, you agree to us commencing supply of those Services before the 14 days cooling off period has expired. As a result, you will not have the right to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.

4.2 For the avoidance of doubt, any use of the Services and/or any Package in the course of conducting business shall give rise to you being a non-consumer and the provisions of this Agreement affecting the statutory consumer protection you would otherwise be afforded as a consumer shall not apply.

4.3 Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, or agreed by Zuluhosting.org in writing prior to purchase, Services are not available on a trial basis. It is Your responsibility to ensure that the Services you purchase are suitable for your technical requirements.

4.4 You are entitled to cancel the services by submitting cancellation request using online account management interface no less than one day prior to the next payment date of that service. Once Zuluhosting.org accept your cancellation request you will be provided with written confirmation. Cancellation requests will not be deemed to have been received and accepted until we have issued our written confirmation to you.

4.5 Cancellations are processed within 24 hours after receipt of confirmation.

4.6 Zuluhosting.org reserves the right to cancel and/or suspend Your Service at any time without notice if You breach these General Terms & Conditions and/or the Domain Registration Terms & Conditions and/or our Acceptable Use Policy and/or Fair Use Policy.

5. Money Back Guarantee

5.1 You are entitled for reimbursement of all fees paid to Zuluhosting.org excluding domain related payments if Services cancellation request was submitted within 30 days from the date initial order for these services was placed.

5.2 To apply for reimbursement a written request must be submitted using online Zuluhosting.org account management interface. Such request shall be submitted within 60 days from the date payment was made.

5.3 Money Back Guarantee is not available where the Customer has breached any part of the Zuluhosting.org General Terms & Conditions and/or our Acceptable Use Policy or whose account has been suspended or terminated as a result of any such breach.

6. Refunds

6.1 Charges due on a pre-pay basis (together with account set-up fees, where applicable), are non-refundable.

6.2 In the event that Zuluhosting.org cancels Your Service for reasons other than Your breach of contract, You will be entitled to a pro rata refund based upon the remaining period of Your current contract term.

6.3 If You contravene Your Agreement with Zuluhosting.org, a refund will not be issued in the event of a cancellation.

6.4 Domain related payments are non-refundable as domain registration can not be cancelled and domain remains usable and active during the entire period of registration.

6.5 Credit notes can only be used for payment (or partial payment) of Your Service, and are non-refundable.

6.6 Unused reseller funds on account will only be recoverable when the account is closed.

6.7 Refund requests shall be processed within 14 working days from the date such request was received. We reserve the right to issue reimbursement using payment method other than used to commit initial transaction.